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Impression5 > How to Return Merchandise

You must call between 10:00 am and 5:00 pm EST, Monday through Friday or email [email protected] and receive a RMA/return merchandise  authorization number. Returns will be credited ONLY if unaltered, and in their original packing.

In order to return merchandise you must use original shipping label and mark it “Return to sender” with RMA # and a copy of your invoice.We will not credit or replace items broken on the return shipment to us, you must seek repayment from the shipper you used for the return.

All merchandise must be shipped by UPS ground.