We guarantee your complete satisfaction with the products we sell from our websites. Returns will be accepted for damaged goods or for dissatisfaction of any kind. You may request same product replacement or merchandise of equal value. Bulbs are complimentary; we will not replace a damaged bulb.
If you purchase merchandise with free shipping, the refund amount will be less 40% of the merchandise value. Impression5 will not refund any shipping charges. If the merchandise are damaged; you must keep the original packing and shipping label. You may be asked by our shipper to show the merchandise with original shipping box and shipping label. You must inform us within 24 hours, for example: if you receive the merchandise on Monday you must inform us within 24 hours, however if you received merchandise on Friday you must inform us on Monday.
We ship all merchandise from Calgary, Canada.